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HELP CENTER

FAQs

REFUNDS & EXCHANGES

Can I get a refund once my item arrives?

Can I get a new item if my item arrives damaged?

What do I do if I received the wrong item?

Can I cancel my order?

CHANGE OR UPDATE AN ORDER

I ordered the wrong item - can I change my order?

Can I add an item to my order?

PLACING AN ORDER

Can I use a coupon code?

If I forget to apply a coupon at checkout, can you apply it after?

What if I didn’t receive my confirmation email?

PAYMENT

When is my card charged?

What payment methods do you accept?

Can I send a check or money order to purchase something?

Is my payment secure?

SHIPPING & DELIVERY

How do you ship your packages?

I ordered multiple items, why did I only receive one?

Do you ship internationally?

Can I pay for expedited shipping?

When will I receive my item?

Can I change my shipping address?

Can I track my order?

How come my tracking # isn’t working?

What if my shipping tracking isn’t moving?

What if my tracking shows “Delivered” but I haven’t received it?

What if my item was “Returned to Sender?”

Late Delivery